Shipping policy

Shipping Policy

Thank you for shopping with Jay Sway Billiards Gear! We're committed to getting your order to you quickly and safely.

Processing Time Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery We offer free shipping on all orders $98 and over through August 1, 2026. Additionally, many individual items qualify for free shipping — look for free shipping noted in the product description. Standard shipping rates apply to all other orders and are calculated at checkout based on your location and order weight.

Estimated Delivery Times Standard Shipping: 5–10 business days. Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment's progress.

Shipping Destinations We currently ship within the United States. At this time, we do not offer international shipping.

Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at jsway1009@gmail.com so we can make it right.

Questions? Reach out to us at jsway1009@gmail.com — we're happy to help!