Refund policy
Return & Refund Policy — Jay Sway Billiards Gear
Overview We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, in original condition, and in original packaging with all accessories and documentation included.
Eligible Items
- Cues, cases, chalk, and accessories in unopened/unused condition
- Defective or damaged items (see below)
Non-Returnable Items
- Customized or personalized cues
- Opened chalk or consumables
- Final sale / clearance items (marked at time of purchase)
- Items showing signs of use, wear, or damage caused by the customer
How to Initiate a Return Contact us at support@jayswaybilliardsgear.com with your order number and reason for return. We'll respond within 2 business days with return instructions.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method — we are not responsible for lost return packages.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days.
Damaged or Defective Items If your item arrived damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Exchanges We offer exchanges for the same item in a different configuration (e.g., cue weight/tip) based on availability. Contact us to check availability before shipping your return.
For items fulfilled by third-party suppliers, return processing times may vary. We will coordinate with our fulfillment partners on your behalf to ensure a smooth return experience.